The Perils of Assuming Understanding: A Communication Breakdown
The other day, I was having a conversation at home. I thought I'd been pretty clear in what I was describing (the timing and locations for picking up my son after school camp). It turns out, I hadn't been clear at all and my wife was utterly confused. We've all been there: we've explained something, confident that our message was clear. Only to later realise that the listener had a completely different interpretation. This common communication breakdown often stems from a fundamental assumption: that our words are inherently clear and that our intentions are transparent. The Illusion of Clarity It's easy to fall into the trap of assuming that our communication is effective. We may use clear language, provide detailed explanations, and believe we've conveyed our message with precision. However, our listeners may interpret our words differently based on their own experiences, biases, and knowledge. Factors that Can Hinder Understanding Several factors can contri...